Return Policy

Return Policy for ExpressVPN Account Services

This Return Policy outlines our procedures for refunds, cancellations, and our satisfaction guarantee. We strive to ensure complete customer satisfaction with our ExpressVPN account services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new purchases. If you're not completely satisfied with our ExpressVPN account services within the first 30 days of your purchase, you can request a full refund.

• 30-day period starts from the date of your initial purchase
• Full refund of your purchase price
• No questions asked refund policy
• Refunds processed within 5-10 business days

How to Request a Refund

To request a refund under our 30-day money-back guarantee, please follow these steps:

• Contact our customer support team via email or our contact form
• Provide your order number and account email address
• State your reason for requesting a refund (optional but appreciated)
• Once approved, your refund will be processed to your original payment method

Cancellation Policy

You may cancel your subscription at any time. If you cancel after the 30-day guarantee period, you will continue to have access to the service until the end of your current billing period, and no further charges will be made.

Subscription Renewals

Our services are offered on a subscription basis with automatic renewal. You will receive a notification email before each renewal. To avoid being charged for the next billing period, you must cancel your subscription before the renewal date.

Refund Exceptions

Please note the following exceptions to our refund policy:

• Refund requests made after 30 days from purchase date
• Accounts that have violated our terms of service
• Multiple refund requests from the same customer
• Purchases made through third-party retailers (subject to their return policies)

Processing Time for Refunds

Once your refund request is approved, the processing time varies by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: 7-14 business days

Failed Payments and Billing Issues

If a payment fails, we will attempt to process it again for up to 7 days. During this period, your service will remain active. If payment cannot be processed after multiple attempts, your account will be temporarily suspended until payment is received.

Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate our terms of service. In such cases, no refund will be provided for any unused portion of the subscription.

Policy Updates

We may update this return policy from time to time. The latest version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

Disclaimer

We are an independent service provider and are not affiliated with, endorsed by, or connected to ExpressVPN or any of its subsidiaries or affiliates. All trademarks, logos, and brand names are the property of their respective owners.